Due to public holidays, our office will be closed October 1st to 4th, with customer service & shipments resuming from October 5th. We apologize for any inconvenience.

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Sony Xperia 10 II Dual-SIM XQ-AU52 – Support Forum Buy Now – NZ$584.99 (inc GST)

Mobile was not new but second hand [Sony Xperia 10 II Dual-SIM XQ-AU52 - 322039]

I'd like to know why I received a second hand phone when I thought I was purchasing a new one?! If I wanted a second hand one I could've went to a shop and not shipped online! When are you going to get back to me about getting a refund or exchanging a phone for a new one. Just disappointed as you were quick to send out the phone and when you sent the wrong colour you were quick to respond about that but sending me a second hand phone and not replying to my emails is not on and bad customer service. 

  • Derek_W Staff
  • Posts: 1328
  • Join Date: 30 November 2012
  • Location: Australia

We do apologise for the situation, it's certainly not something we want our customers to be experiencing. One of our customer service representatives should have contacted with you via email to follow up with your case. We are sorry for the inconvenience caused.

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